Onset Complete

Full Range Technical Service

Onset Complete is our full-service offering that provides all-inclusive access to the full range of the technical services we offer. It is designed for established companies with 5-50 users with complex Information Technology support needs. If you own your own server, this is the plan for you. With this service plan, we become a true extension of your team. You will have two of our technicians assigned to your account that you will interact with regularly. Your office will receive a weekly onsite visit on a designated day where we take care of any necessary maintenance items and check-in with staff. If something comes up between weekly visits, simply call/text/e-mail us and you’ll receive a prompt response. As an established customer on this plan, there isn’t an additional charge for projects like a new server or an office move. Everything is included in the monthly flat rate. This is our most popular program for a reason.
Full Range Technical Service

Does this plan sound like a good fit for your office?

Onset Basic

Remote Support
User Support
Desktop / Laptop Support
Mobile Device Support
 
 
 
 
 
 

Onset Plus

Remote Support
On-Site Support after Remote Diagnosis
User Support
Desktop / Laptop Support
Mobile Device Support
Network / Peripheral Support
Site Documentation
 
 
 

Onset Complete

Remote Support
On-Site Support
User Support
Desktop / Laptop Support
Mobile Device Support
Network / Peripheral Support
Site Documentation
Server Support
Strategic Planning / Consulting
Weekly On-Site Visits

Not sure which plan is right for you?

Let’s get in touch so we can learn about the needs of your office.