Careers with Onset Solutions

Now Hiring:

Desktop Support Specialist

Seeking an energetic and personable desktop support specialist to join our team.

Onset Solutions believes that every interaction with I.T. support should be a positive experience. We work with small and mid-sized organizations in a variety of sectors including nonprofits, manufacturing, professional services and construction and provide comprehensive business I.T. support services. One of the most important traits that we share with our customers is that they are among the best within their respective industries and they rely on us to be the best in ours.

We are searching for an extraordinary individual to become the newest member of our team. This position is responsible for providing front-line services to Onset Solutions’ customers. This individual must be well presented, socially able — capable of interacting easily with everyone within the customer’s organization, be it the receptionist or Chief Executive Officer. The Desktop Support Specialist is responsible for facilitating the resolution of all assigned customer service requests.

In this position, you will be responsible for:

– Creatively finding innovative solutions for customer issues.
– Facilitating new computer setups, troubleshooting, configuring software and providing user adoption training with new technologies.
– Maintaining and augmenting Onset Solutions’ customer configuration and processes documentation.
– Responding to support requests from internal and external customers and answering/resolving them in a timely manner.
– Troubleshooting various computer, printer, networking issues.
– Providing suggestions to customers regarding improvements that will benefit their organization.
– Contributing positively towards an environment that harbors effective communication between all parties involved.
– Improving upon your existing personal skill set by learning additional technologies.
– Providing hardware and software research, procurement, and inventory management.

Additional Details

This position operates in a variety of work environments utilizing various equipment including computers and mobile devices and may require occasional lifting of computer equipment. Work is performed at our office, on-premise at a customer’s location. In the event of a COVID restriction, some work may need to be performed at home. This position requires use of a reliable personal vehicle for travel to / from customer locations (mileage reimbursed). This is a full-time position and typical work hours are Monday through Friday, 8:00 a.m. to 5 p.m. Additionally, this position may be required to participate in some after-hour and on-call activities. Professional dress is required. Our dress code ranges between conservative business casual and business professional depending on the situation. Onset Solutions is a smoke-free workplace.

Background Check Requirements: Criminal, Motor Vehicle

Required Education and Expertise

– 2+ Years in a professional office environment.
– 2+ Years in a technical support capacity requiring direct interaction with end users.
– Demonstrable competency in supporting both PCs and Macs.
– Ability to quickly research, reason through and resolve technical issues.
– Ability to communicate clearly, pleasantly and professionally both verbally and in writing.

Compensation / Benefits:

– $18 – $20/hr Depending on Experience.
– Gold-Level Health, Dental and Vision Insurance paid 100% for employee-only.
– Simple IRA w/ 3% Employer Match

If this sounds like a fit for you, contact us at c a r e e r s @ o n s e t s o l u t i o n s . c o m. Please list the role you are interested in the subject line and include a cover letter, copy of your resume and salary requirements.

Systems Administrator / Technical Services Specialist

Working as a part of a small team, the Technical Services Specialist provides ongoing support for Onset Solutions customers in addition to taking a key role in projects such as a customer onboardings and network upgrades. Successful candidates are self-directed and interested in creating meaningful connections and providing thoughtful solutions.

In this position, you will be responsible for:

– Facilitating the delivery of the technical services that Onset Solutions provides to its customers – both remotely and on premise.
– Responding to support requests from customers and resolving them in a timely manner.
– Developing solutions for customer issues to best meet their business needs.
– Facilitating new computer, server and network setups.
– Troubleshooting hardware and software issues and providing user adoption training with new technologies.
– Providing routine monitoring and support of customer’s backup processes ensuring that they are functioning correctly as part of a customer’s disaster recovery plan.
– Transitioning customers over to cloud based applications and providing ongoing support for cloud based services.
– Interacting with clients thoughtfully and in a way that builds longstanding relationships based on mutual trust.
– Maintaining and augmenting Onset Solutions’ customer configuration and processes documentation.
– Providing hardware and software research, procurement, and inventory management.
– Working with the CEO to help refine processes and procedures relevant to the delivery of Onset Solutions’ services, including those for architecture, security, disaster recovery, as well as other standards.
– Working and collaborating with third-party vendors who may be providing supplemental IT services to our Customers.
– Establishing, overseeing and maintaining regular written and in-person communications with the Customer’s executives, department heads and end users regarding pertinent Technical Services activities.
– Contributing positively towards an environment that harbors effective communication between all parties involved.
– Improving upon your existing personal skill set by learning additional technologies.
– Acting with integrity and with the best interests of our customers in mind.

Additional Details:

This position operates in a variety of work environments utilizing various equipment including computers and mobile devices and may require occasional lifting of computer equipment. Work is performed both at Onset Solutions’ office and on-premise at customers’ locations. This position requires use of a reliable personal vehicle for travel to / from customer locations (mileage reimbursed).

This is a full-time position and typical work hours are Monday through Friday, 8:00 a.m. to 5 p.m. Additionally, this position will participate in some after-hour and on-call activities. Professional dress is required. Our dress code ranges between conservative business casual and business professional depending on the situation. Onset Solutions is a smoke-free workplace.

Background Check Requirements: Criminal, Motor Vehicle

Required Education and Expertise:

– 5+ Years in a technical support capacity requiring direct interaction with end users.
– Demonstrable competency in supporting both PCs and Macs.
– Demonstrable competency in supporting Microsoft Server products. Demonstrable competency in supporting Microsoft Server products.
– Demonstrable competency in managing a basic network environment.
– Ability to quickly research, reason through and resolve technical issues.
– Ability to communicate clearly and professionally.

Compensation / Benefits:

– Competitive wages
– Gold-Level Health, Dental and Vision Insurance paid 100% for employee-only
– Simple IRA w/ 3% Employer Match

If this sounds like a fit for you, contact us at c a r e e r s @ o n s e t s o l u t i o n s . c o m. Please list the role you are interested in the subject line and include a cover letter, copy of your resume and salary requirements.

Interested in applying? Contact us at  c a r e e r s @ o n s e t s o l u t i o n s . c o m.  Don’t forget to include a cover letter, copy of your resume and salary requirements.