Careers with Onset Solutions

Now Hiring: Systems Administrator / Technical Services Specialist

Working as a part of a small team, the Technical Services Specialist provides ongoing support for Onset Solutions customers in addition to taking a key role in projects such as a customer onboardings and network upgrades. Successful candidates are self-directed and interested in creating meaningful connections and providing thoughtful solutions.

In this position, you will be responsible for:

– Facilitating the delivery of the technical services that Onset Solutions provides to its customers – both remotely and on premise.

– Responding to support requests from customers and resolving them in a timely manner.

– Developing solutions for customer issues to best meet their business needs.

– Facilitating new computer, server and network setups.

– Troubleshooting hardware and software issues and providing user adoption training with new technologies.

– Providing routine monitoring and support of customer’s backup processes ensuring that they are functioning correctly as part of a customer’s disaster recovery plan.

– Transitioning customers over to cloud based applications and providing ongoing support for cloud based services.

– Interacting with clients thoughtfully and in a way that builds longstanding relationships based on mutual trust.

– Maintaining and augmenting Onset Solutions’ customer configuration and processes documentation.

– Providing hardware and software research, procurement, and inventory management.

– Working with the CEO to help refine processes and procedures relevant to the delivery of Onset Solutions’ services, including those for architecture, security, disaster recovery, as well as other standards.

– Working and collaborating with third-party vendors who may be providing supplemental IT services to our Customers.

– Establishing, overseeing and maintaining regular written and in-person communications with the Customer’s executives, department heads and end users regarding pertinent Technical Services activities.

– Contributing positively towards an environment that harbors effective communication between all parties involved.

– Improving upon your existing personal skill set by learning additional technologies.

– Acting with integrity and with the best interests of our customers in mind.

Additional Details:

This position operates in a variety of work environments utilizing various equipment including computers and mobile devices and may require occasional lifting of computer equipment. Work is performed both at Onset Solutions’ office and on-premise at customers’ locations. This position requires use of a reliable personal vehicle for travel to / from customer locations (mileage reimbursed).

This is a full-time position and typical work hours are Monday through Friday, 8:00 a.m. to 5 p.m. Additionally, this position will participate in some after-hour and on-call activities. Professional dress is required. Our dress code ranges between conservative business casual and business professional depending on the situation. Onset Solutions is a smoke-free workplace.

Background Check Requirements: Criminal, Motor Vehicle

Required Education and Expertise:

– 5+ Years in a technical support capacity requiring direct interaction with end users.

– Demonstrable competency in supporting both PCs and Macs.

– Demonstrable competency in supporting Microsoft Server products. Demonstrable competency in supporting Microsoft Server products.

– Demonstrable competency in managing a basic network environment.

– Ability to quickly research, reason through and resolve technical issues.

– Ability to communicate clearly and professionally.

Compensation / Benefits:

– Competitive wages

– Gold-Level Health and Dental Insurance paid 100% for employee-only.

– Simple IRA w/ 3% Employer Match

If this sounds like a fit for you, contact us at c a r e e r s @ o n s e t s o l u t i o n s . c o m.  Please include a copy of your resume and salary requirements.