Onset Solutions offers managed IT support services to protect your organization’s technology investments. We are here to help you maintain secure and efficient systems for your operations.
Let us help you focus on your core business while we oversee your technology needs.
We believe that every interaction with IT support should be a pleasant experience. While we assist with technology, our true role is to support the people on your team.
Need support? Give us a call or send an email to reach a real person who is able to help. We minimize the need for escalations by connecting you with a technician who has the right skillset to help the first time, typically someone familiar with your account. Pricing is flat-rate so there is never a worry about an extra charge.
Our managed services model is simple for a reason - so we can provide the best possible support to the people we serve.
Fixed pricing, full service. No unexpected fees or caps on hours, even on project work.
When you contact us for help, you’ll reach someone who is familiar with your organization and genuinely cares about your needs.
Simply call or email our help desk to reach a technician familiar with your environment. No need to mess with ticket forms.
We don’t resell hardware or software. Recommendations are based on your organization’s needs and budget.
Address “how do I…” and “this isn’t working” challenges for staff. Includes troubleshooting software and hardware.
Make recommendations based on budget and needs. Configure services and ensure staff has the tools they need for success.
Assist with internet connectivity, general infrastructure (firewalls, switches, WiFi, servers) and remote access.
Serve as a thought leader for business IT needs. Advise on file storage, equipment replacements, changing business needs and more.
Apply software updates, oversee data backups, and monitor equipment status to proactively identify issues.
Our team can assist remotely or onsite depending on your needs.
We understand the value of strong relationships. Our team is available to support issues, answer questions, and address any general concerns, all under our monthly flat-rate.
By developing robust relationships with our clients, we work together to ensure your tech infrastructure operates at peak performance.
Onset Basic
Onset Plus
Onset Complete
Let’s connect to discuss the needs of your office and see how our services align.
