How to Choose the Right Denver IT Support: 7 Critical Questions to Ask

What is their proximity to your location?
First things first, consider the physical location of the IT support provider. In a world that’s becoming increasingly digital, it might seem like an old-fashioned concern, but it’s still vital. Having your IT support nearby means they can respond quickly to issues that require a physical presence. If they are on the other side of the Denver metro area, you might find you are waiting for an hour for onsite support in an urgent situation. So, always inquire about their office location and how quickly they can be onsite when needed.

What’s the company’s response time to IT emergencies?
When IT emergencies strike, every minute counts. The longer your systems are down, the more your business suffers. Hence, it’s critical to ask about the potential IT provider’s response time. Do they have a guaranteed response time outlined in their Service Level Agreement (SLA)? You need a provider who can react swiftly and efficiently to minimize downtime.

Do they offer onsite maintenance and check-up visits as needed?
Prevention is always better than cure, and this saying holds true in the IT support world as well. Regular maintenance and check-ups can prevent major IT issues and save your business a lot of time and money in the long run. Ask if the IT support provider offers regular onsite visits in Denver as part of their package, and if these visits can be scheduled to suit your business needs.

Are you required to sign a long-term contract?
Flexibility is essential in today’s rapidly changing business environment. While signing a long-term contract might offer some benefits, it could also limit your flexibility. Ask the IT provider about their contract terms. Look for providers that offer the option to cancel at any time or provide flexible contract terms that accommodate your business’s evolving needs.

What is their strategy for data protection and cybersecurity?
In today’s digital era, data breaches and cyber-attacks pose significant threats to businesses of all sizes. Ensure to ask your potential Denver IT support provider about their cybersecurity strategies. How do they protect your sensitive business data? What steps do they take to keep your systems secure? Also, ask about their experience handling cyber incidents and their approach to updating and upgrading security protocols.

Can they provide scalable solutions as your business grows?
Your business’s needs today might not be the same tomorrow. As your company grows, so will your IT needs. That’s why it’s crucial to ask if the IT provider can scale their services alongside your business. Can they accommodate additional users, more extensive networks, and increased data storage needs? A Denver-based provider with scalable solutions will be a valuable partner as your business expands.

Can they assist in transitioning to cloud-based services or facilitating other major projects, if necessary?
The ability to adapt to new technologies is crucial for business growth and efficiency. Whether it’s transitioning to the cloud or implementing a new system, these significant projects require expert guidance. Ask your potential IT provider if they have experience in managing such projects. Their ability to assist in these transitions can be a massive asset for your business.