Technical Capabilities

Getting the right level of IT support for your business is important. Technology is a crucial part of any business – your company should have access to the right tools and knowledge base. By choosing Onset Solutions as your managed IT support provider, you’ll have us as a resource for all of your IT needs.

Take a look below to learn more about how Onset Solutions can help your business.

Technical-Capabilities

Click on the plus sign to learn more about a specific category.

User Support

  • On-site Support
  • Remote Support.

User support generally encompasses the “How do I” and “This isn’t working” sort of questions.

Cloud Services

  • Microsoft Office 365
  • Sharepoint
  • G Suite

Mobile Device Support

  • Mobile Device Configuration
  • Connectivity to Corporate E-mail Servers
  • Mobile Device Troubleshooting

Desktop / Laptop Support

  • Microsoft Windows (all versions)
  • Apple OS X (all versions)
  • Microsoft Office (all versions)
  • Intuit QuickBooks (all versions)
  • Install / Configure / Attach to Network
  • Install Business Applications
  • Install / Configure Anti-Virus Software
  • Configure Automatic Updates
  • Virus Removal
  • Configure Backups (Cloud or Local)

Server Support

  • Microsoft Windows Server (all versions)
  • Microsoft Exchange Server (all versions)
  • Microsoft SQL Server (all versions)
  • User Access / File Security
  • Virtualization (Hyper-V, VMware)
  • Scheduled Maintenance
  • Needs Analysis, Sizing, Consulting
  • Configure / Manage File Sharing
  • Configure / Manage E-mail
  • Configure / Manage Remote Access
  • Configure / Manage Backups

Network / Peripheral Support

  • Configure / Manage Firewalls
  • Configure / Manage Switches
  • Configure / Manage Network Printers
  • Configure / Manage Network Appliances
  • Manage Domain / Internet Connectivity
  • Configure Remote Access VPNs
  • Configure Multi-Site VPNs

Additional Services

  • Strategic Planning
  • Third Party Vendor Management / Oversight
  • Health Report Cards
  • On-Site Support
  • Emergency Support
  • Asset Procurement / Management
  • Remote Management and Monitoring

If you are looking for support with a specific product or service not listed here, please reach out to see if we can help. While we endeavor to keep this list updated, it may not completely represent our full capabilities.

*This list was last updated in January of 2017