IT Support Programs

Onset Solutions is your Information Technology department, providing unparalleled IT support to your small business. We believe that receiving excellent Information Technology support should hold no surprises, which is why we embrace monthly flat rate pricing. Our IT support programs are designed for companies with 1-50 users, allowing you to have the support you need as your business grows. By spending the time to get to know the people in your office and their roles, we are able to provide IT solutions that truly make sense for your business.

Here is a summary of the differences between our service plans. For more information, click on the plan page or connect with us to ask a specific question or get pricing information.

IT Support Programs

We offer the following IT support programs to best serve your needs:

Onset Basic

Remote Support
User Support
Desktop / Laptop Support
Mobile Device Support
 
 
 
 
 
 

Onset Plus

Remote Support
On-Site Support after Remote Diagnosis
User Support
Desktop / Laptop Support
Mobile Device Support
Network / Peripheral Support
Site Documentation
 
 
 

Onset Complete

Remote Support
On-Site Support
User Support
Desktop / Laptop Support
Mobile Device Support
Network / Peripheral Support
Site Documentation
Server Support
Strategic Planning / Consulting
Weekly On-Site Visits

Not sure which plan right is  for you?

Let’s get in touch so we can learn about the needs of your office.