Are you looking for Denver IT support? Here is everything you need to know about looking for IT services while in the Mile High City!
1. How Far Away Are They?
If you’re a Denver-based company, it only makes sense that you have a Denver managed services company. When you have that IT network crash crisis, you want someone who can be there to save the day in mere moments—not hours!
2. How Long Have They Been In Business?
Look for a well-established Denver IT Consulting/Management firm—if they can’t prove they’ve been in business for more than five years (10 is better!)—cross them off the list.
IT consultants are a dime a dozen, but a reputable, successful company that cares not only about your IT set-up, but your company and your people as individuals—that’s a rare (and valuable) find!
3. How Responsive Is This Denver IT Group?
As mentioned above, responsiveness hinges on location and availability. If your IT management is located 30 miles away (with the only route between them and you being the busiest highway at rush hour!) and the “group” is actually a one-man shop, chances are, the responsiveness will leave a bit to be desired.
Look for a company that has enough technicians to cover all their customers with the quick, skilled, friendly service you deserve.
4. Do They Do Regular Onsite “Check-Up” Visits?
A company that offers you weekly, monthly, or as-needed onsite visits as part of their IT management services is the optimal choice. Even though the timing of check-ups varies based on your business, it is always good to have an expert’s eye on things. While a technician is onsite for a quick project, they should also be able to make sure everything else is running smoothly. It is always reassuring to have someone double-check that your data is backing up correctly.
Consistency and ongoing maintenance is key to your computer network performing at its best all the time. You know what happens when you let your car go without an oil change for a while…just saying.
5. Do They Offer Remote Support?
Any Denver IT management service provider worth their salt offers remote support—dependable, reliable, responsive remote support. Ideally, your technician should be available for you, whenever you need them, via phone, email, text and online through a “virtual” remote support help desk. Their job is to take the stress off you, and take care of business on their side, no matter where, or when.
6. Do I Have To Sign A Contract?
Like anything with a term commitment, if, after you sign and you are dissatisfied—you’re stuck for the duration (or probably will have to pay big time to get yourself out of that contract). Find an IT management provider that allows you to cancel at any time. After all, a reputable company should have the confidence to know you’ll be thrilled with their top-notch service without having to lock you into a termed contract! That company is, in essence, guaranteeing that they will do their utmost to ensure that you’re satisfied on an ongoing basis—it’s how they retain long-term relationships!
7. Are They Involved in The Community?
At first glance, this might not seem like a very important aspect to consider when shopping for a reputable IT Management provider. Are they a member of the Denver and/or other Chamber of Commerce organizations? Are they involved with local non-profit organizations? This kind of information tells a lot about their commitment to, and how they treat, not only their clients, but their role in the community as well.
Finding the right Denver IT provider isn’t a choice you should make lightly. Asking yourself a handful of questions can be the difference between a solid working relationship and a disaster!